Hey Lana is a small design brand for dog accessories based in Cologne. We work with select retailers who showcase our products in a way that aligns with our brand. Dropshipping is available, meaning we can ship individual orders directly to your customers.

Here you’ll find the most important questions and answers. If you still have questions after reading this, feel free to contact us.

Do you offer dropshipping?

Yes. You place the order in our B2B store and enter your customer’s shipping address. The order is shipped directly from our warehouse in Germany, and includes a tracking number.

What do we need to activate your account?

Your business registration, and if your company is based outside Germany, a valid VAT ID number that is authorized for intra-Community transactions. We also always review your store and product selection before activation. Please feel free to send us the link to your store.

May we sell your products on marketplaces?

No. We do not supply retailers who sell our products through major marketplaces such as Amazon, Otto, or eBay. This is a deliberate decision based on our brand strategy.

Do you handle returns for us?

No. With dropshipping, you act as the seller to your customers, so you handle returns and cancellations yourself. Returns are sent to your address and remain there; it is not possible to return items to us or receive a credit.

Is there a minimum order amount?

No. You can place an order for as little as a single item, and there is no minimum purchase requirement. The 200-euro amount listed on our referral page applies exclusively to our referral bonus.

What are the wholesale prices?

Our prices are the same for all partners; there are no special rates. They are in line with market standards, meaning they reflect the usual discounts off the MSRP. Once your account is activated, you’ll be able to view all prices in the B2B store.

When will payment be made?

Payment is due at the time of order. Once payment is received, the order is sent to our warehouse. We do not offer payment terms or purchase on account.

How much does shipping cost, and how long does it take?

Each order is shipped separately, so shipping costs are calculated per order. Within Germany, they are approximately 5 euros, depending on the package size; for other European countries, they are correspondingly higher. You’ll see the exact amount before completing your order. Delivery usually takes a few business days.

Is the packaging neutral?

On the outside, yes. The box simply has a small “Hey Lana” sticker on the packaging. We do not include an invoice or any promotional material.

Is there an interface for product data and inventory?

We do not currently offer an open, free connection via API or feed. However, extended delivery delays are very rare for us.

May we use your product images and descriptions?

Sure, after a quick discussion about the scope of use. Just get in touch with us.

Can we order samples?

We do not provide free samples. Once your account is activated, you can order individual products at our regular reseller prices.

Who handles complaints?

We will handle valid complaints, such as those involving defective or damaged products. Please send us a brief description along with photos and the order number.